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This message indicates that compliance database connection string information at HKLM\Software\Microsoft\MBAM Server\Web\ComplianceDBConnectionString is invalid. The connection string to the Compliance database is not configured.

An error occurred while getting TPM password hash from the Recovery database.Īn error occurred while reading the configuration of the Compliance database.

QueryRecoveryKeyIdsForUser: an error occurred while getting recovery key Ids for a user.

QueryDriveRecoveryData: an error occurred while getting drive recovery data.

DoesUserHaveMatchingRecoveryKey: an error occurred while getting recovery key Ids for a user.

If you see any of the following messages, verify whether the app pool credentials from the IIS server can make a connection to the recovery database: This message indicates that recovery database connection string information at HKLM\Software\Microsoft\MBAM Server\Web\RecoveryDBConnectionString is invalid. The connection string to the Recovery database is not configured. This message indicates that the DsGetDcName API is unavailable on the host.Īn error occurred while reading the configuration of the Recovery database. This message is logged when this API returns ERROR_NOT_ENOUGH_MEMORY, which indicates a memory allocation failure. To resolve domain name, it calls the DsGetDcName Windows API. Admin 1: WebAppSpnErrorĪpplication:, a memory allocation failure occurred. The following sections contain messages and troubleshooting information for event IDs that can occur with the BitLocker management server components. By default, there are Admin and Operational event logs. Then go to Applications and Services Logs, Microsoft, Windows, and expand MBAM-Web. On a server hosting one or more of these components, open the Event Viewer.

Recovery service on the management point.

Use the Windows Event Viewer to view event logs for the following BitLocker management server components in Configuration Manager: Applies to: Configuration Manager (current branch)